Shipping & Delivery:

Engwe offers free FedEx Ground shipping on qualified orders

• Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.

• Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.

Track your Order:

• When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.

• If for any reason you don't receive this or for more shipping information, please email us

• Local Carrier: FEDEX/UPS

For Pre-Order E-bike:

• Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.

• All other we have in stock (not pre-ordered) ship within 1-2 business days.

The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team